By Charles Betz
I find myself lately quoted in Forbes by the esteemed Jason Bloomberg, covering this year’s ITIL debates. There have been some fireworks, no doubt.
Jason gives a good flavor for the controversies. However, I think more can be said about the challenges faced by the framework-based practices:
Project Management with PMBOK/PRINCE2- Enterprise Architecture with TOGAF
- Security and Governance with COBIT
- IT Service Management with ITIL
Many organizations base their IT operating model on some combination of this guidance. And many are finding this approach wanting, and challenged by Agile teams who have little patience for any of it.
Why the challenge? I think, per the title of this post, it’s not what the guidance says. It’s what it doesn’t.
In general, the concepts promoted by each of the frameworks are conceptually OK – they mostly have their place. But what is missing? One word:
Throughput
In my same post that Jason quotes, I observe:
ITIL requires an improved foundational model of IT delivery … centrally concerned with execution, feedback, and flow.
Read the entire article at http://www.lean4it.com/2015/11/what-itil-didnt-say.html.
