An Intellyx Brain Candy Brief
Rootly offers an incident response platform with AI assistance tuned to help software delivery teams managing high-volume online services resolve current on-call issues and prevent future outages.
Traditionally, incident management tools focus on maintaining operational integrity from an infrastructure-out perspective, interfacing with service management and observability platforms. While taking action and uncovering root causes in operations is still critical, to improve service reliability in the future, broader development teams and even executives need to learn from incidents and make proactive tactical changes and strategic investments.
As you would expect, Rootly includes an on-call system that can rally the SME and resources to resolve incidents through meetings, chats and emails, but the real differentiation of their approach is in solution recommendations and automated remediation of identifiable problems, and AI-driven retrospectives, analytics, and learnings to improve the team’s responsiveness and hopefully reduce the likelihood of future Sev1 troubles.
Copyright ©2024 Intellyx B.V. Intellyx is an industry analysis and advisory firm focused on enterprise digital transformation. Covering every angle of enterprise IT from mainframes to artificial intelligence, our broad focus across technologies allows business executives and IT professionals to connect the dots among disruptive trends. At the time of writing, Rootly is not an Intellyx customer. No AI was used to write this article. To be considered for a Brain Candy article or event visit, email us at pr@intellyx.com.
