Why Distinction Bias May Undermine Digital Transformation

When I was a young boy, my father introduced me to a valuable decision-making tool. It was what he called “The Franklin T” (sometimes called Franklin’s […]

Omnichannel 1.0 is Dead. Long live Omnichannel 2.0

From Toys ‘R’ Us to the Bon-Ton, you don’t have to look very far to see that bricks-and-mortar retail is an industry struggling under the burden […]

How the Customer Experience Killed Shadow IT

Do you remember all the talk about ‘Shadow IT’? Just a short time ago, it was a topic on the tip of every CIO’s tongue. Now, […]

Seven Criteria for Evaluating a Blockchain Business

The insane world of cryptocurrency may be chock full of schemers, scammers, and sharks, but there is more to the world of blockchain than crypto. In […]