Beyond Incident Management: Why Collaborative Response is the New Modus Operandi for IT

In today’s fast-paced, agile-focused, and DevOps-powered IT environment, the traditional approaches to incident management no longer mark a clear path for IT operations. This world is […]

Go with Flow: Unit Testing, DevOps, and the Mainframe

If Mark Twain were a software developer, he’d surely define insanity as continuing to follow the aging waterfall software development methodology. After all, most waterfall projects […]

CA Technologies: Intellyx Talks Digital Transformation at CA’s Continuous Delivery & Agile Summit

By Contact Center World Intellyx Talks Digital Transformation at CA’s Continuous Delivery & Agile Summit Watch the entire video at https://www.contactcenterworld.com/video.aspx?id=py57Isl6KNo&series=656c255c-22ed-40fb-822f-ca03bbb8a97e

Low-Code: Optimizing AppDev without Sacrificing IT Control

As enterprises reacted to the drawbacks of traditional, waterfall development – long timeframes, high costs, and results that rarely met customer expectations – they had to […]