Should GDPR come to the US?

All of a sudden, Americans have found themselves deluged by so many emails promising updated privacy practices that these notices have reached meme status—and yet for […]

The Surprising Secret to Digital Transformation at Regional Financial Institutions

The retail banking industry is facing a digital transformation quandary that impacts all financial institutions, small and large. The largest banks (e.g. Bank of America and […]

To Make Digital Transformation Real, Shift from a Project to a Product Focus

Our fellow pundits love broad proclamations like ‘software is eating the world’ or ‘every company is becoming a software company.’ For those tech-savvy enterprises that have […]

Digital Experience: The Key To User Delight

What if every interaction with your company – from a customer exploring your website to a clerk completing a form to a partner fulfilling an order […]