An Intellyx Brain Candy Brief
Teneo AI combines machine learning (ML), artificial intelligence (AI), and a proprietary linguistic modeling language to accurately understand, interpret, respond to voice interactions, and initiate agentic action to automatically resolve customer service calls.
Teneo AI’s system improves voice accuracy to achieve high interaction quality, raise customer satisfaction levels, and reduce costly errors.
AI agents handle customer service cases automatically as much as possible, because automated resolution costs a small fraction of human assisted resolution.
Their proprietary linguistic modeling language trains agents to accurately interpret human language for any of their 86 supported languages.
Customers train the agents to recognize a specific vocabulary for an industry or to recognize terms specific to their business, if necessary. Customers can also adjust an agent’s personality.
Teneo AI’s analytics show why customers are calling and can highlight the need for additional training, should failure rates become too high.
Teneo AI’s voice accuracy booster capability sits within a customer service ecosystem that brings together LLMs, integrations with CRMs, multiple voice & video channels, contact center software, and third party authentication mechanisms. Teneo deploys on Kubernetes clusters for scale and reliability.
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