Infographic by Jason English, for BMC Helix
“The digital capacity of an organization reflects the maximum business value the organization can expect to achieve by optimally leveraging all the technology options open to them including automation and AI to transform the organization to better meet customer needs into the future.” – Jason Bloomberg, Intellyx,
In some ways this is like moving from waterfall development to agile / DevOps development.
Notice there’s an S-curve where capacity increases very quickly before returning to gradual improvement. That is where trust in the new capabilities occurs, and parallel agentic loops start to kick in.
Single-threaded, human in the loop operations give way to more scalable multi-agent, multi-workflow automation, supported by relevant data with the right context, and deterministic IT operations tools, while building the knowledge of the entire organization.
