How the Customer Experience Killed Shadow IT

The reason we are no longer discussing shadow IT is not because there is an insignificant amount of IT-type activity occurring outside of the IT function. It’s just that the most progressive IT leaders have accepted them as legitimate IT functions and have welcomed them in from the shadows.

Missile launches, false alarms and a user experience wake-up call

“BALLISTIC MISSILE THREAT INBOUND TO HAWAII. SEEK IMMEDIATE SHELTER. THIS IS NOT A DRILL.” —Text from the Hawaii Emergency Management Agency on January 13, 2018 As […]

Three Digital Transformation Truths and One Great Myth

It’s conference season and, as you might expect, Jason and I have been on the road covering a bunch of them. It’s always great to see […]

PingPilot: Powering Human-to-Human Interactions throughout the Customer Journey

An Intellyx Brain Candy Brief As digital transformation continues to change nearly every aspect of how organizations do business, the importance of the customer journey and […]