An Intellyx Brain Candy Brief Vlocity offers a range of customer-facing applications for six vertical industries, all native on the Salesforce platform. Vlocity’s target industries…
An Intellyx Brain Candy Brief You know the drill. Call the service desk, and when you’re done, you get a satisfaction survey. However, there are…
An Intellyx Brain Candy Brief The term ‘customer success’ (CS) has earned a bad name in today’s enterprises, as early CS efforts focused solely on…
Last week, I published an article for Forbes entitled Customer Success? Pull The Other Leg. In the article, I bemoan the fact that customer success…
