Business Process Management (BPM) has always been one of those disciplines that sounded great on paper but was difficult to realize in practice. It made sense that documenting, analyzing and managing the entirety of an organization’s business processes would enable those organizations to increase operational efficiency. But for those brave organizations that gave it the “old college try”—particularly in the early days of BPM—the results were seldom spectacular.
A new generation of BPM software, however, is changing this trajectory. Driven by the need for speed and agility, in addition to the traditional needs of efficiency and optimization, organizations are now turning to BPM as a key driver of digital transformation.
Evolution of the BPM industry
To say modern BPM tools look wildly different from their predecessors of only a few years ago would be a gross understatement. Like many disrupted industry segments, the BPM space has been under relentless pressure to transform itself and adopt a more modern incarnation. And, like other industries undergoing disruption, this period of rapid change has resulted in both confusion and opportunity.
Disclosure: As of the time of writing, Appian and Promapp are Intellyx customers. None of the other organizations mentioned in this article are Intellyx customers.