As I wrote about recently in NetworkWorld, SAP has set forth an ambitious agenda to become the digital transformation platform for the enterprise. Their view is that the rich transactional data that lives in their legacy application is the perfect foundation as enterprise organizations harness that data to transform the customer experience and their underlying business models.
But as that happens, the SAP user experience becomes critical — and something to which most organizations have little to no visibility. Knoa aims to change that.
The company’s user experience management platform for SAP enables enterprise organizations to monitor application interactions at a detailed level. Unlike most systems that do this from a back-end perspective and which primarily focus on application performance, Knoa identifies key experiential indicators such as the most utilized business processes, the adoption rate of new processes and poor interfaces which lead to decreased productivity.
They then pull in back-end transaction monitoring data to provide their customers with a full 360-degree view of the user experience. This information is rolled up into a set of both out-of-the-box and custom-built KPIs that enable enterprise organizations to more effectively plan their migration to the cloud and S4/HANA, identify adoption gaps and training opportunities and provide much more personalized support to their users.
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