An Intellyx Brain Candy Brief
ScreenMeet Support is likely appearing on screens near you this summer. The product combines a high-performance web meeting function with remote desktop operation and mobile support.
ScreenMeet may sound like a tool for laptop producers or mobile carriers to walk and talk consumers through customer support issues, rather than common grounds for an enterprise digital transformation. But when you consider the support costs of an enterprise service desk or operations department, any lever for accelerating and improving the experience can generate high dividends in both customer loyalty and skilled CSR retention rates through faster, interactive resolution of the most labor-intensive issues.
Support sessions are staffed and launched via API calls or issued team notifications by leading service desk and ITSM solutions from ServiceNow, Salesforce, MS Dynamics, Zendesk and more. After the live usage meeting, data and recordings can be saved to a knowledgebase and/or sent back as resolution evidence to the support system.
Their native desktop sharing app runs on just about any desktop (PC/Mac) or mobile platform (Android/Others, while the iOS version allows screen sharing but not remote control).
©2019 Intellyx LLC. Intellyx advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. At the time of this writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.
