By laura.balp
As enterprises’ view of business processes evolve from static, rote sequences of tasks to a dynamic, customer-focused context, the business process management (BPM) platforms that help such organizations manage and automate those processes are evolving too.
As these companies progress with their digital transformation initiatives, taking a customer-focused view of business processes becomes mission critical – and so, ensuring the performance of those processes is now also critical.
And as traditional business activity mining (BAM) and process mining techniques fall short of delivering on the real-time performance insights that organizations require to manage such processes, you should know about process performance mining. This technology offers the capability for the real-time visibility into process performance needed to ensure processes meet business goals.
