By Cynthia Dunlop
Brittle bots pose a serious threat to scalability
Jason Bloomberg (Forbes) and Kim Nash (Wall Street Journal) first raised the warning flag back in 2018
—and the issue intensified in 2019 . Most RPA bots are brittle, requiring constant maintenance and management. And AI can’t help much in today’s dynamic digital environments. Perhaps that’s why Forrester found that in 2019, the majority of enterprise organizations with active RPA initiatives still have fewer than 10 bots in production. Even worse, production bots are utilized only about 15% of the time. Resiliency and scalability will need to be addressed in 2020 (if not, more and more organizations will become ensnared in the “RPA death spiral.”
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