An Intellyx BrainCandy Brief
There’s plenty of talk these days about the so-called employee experience. But in most cases, it’s just that — talk. It’s not a lack of intention, however, that is stopping most IT leaders from trying to improve the employee experience. But all good intentions aside, an enterprise leader without a complete set of data will be guessing, at best.
Nexthink exists to help close that gap. The company has been focused on the employee experience since long before it became a hot topic. But more than just its longevity, it is its approach to helping enterprises improve the experience that sets it apart. Rather than merely asking employees how they feel about an application or a service after a problem has occurred or at random intervals, it uses a combination of end-user monitoring technologies and targeted sentiment collection and analysis at the point-of-use to give enterprise leaders the ability to observe and holistically assess the employee experience.
The company’s platform performs endpoint analysis to monitor the overall employee experience along with collecting application-specific metrics enabling the IT organization to zero-in on experiential challenges on an application-by-application basis. Moreover, it uses its agent-based technology to dynamically query users at the point of application use to give IT leaders a real-time understanding of application health, adoption, and user sentiment. Finally, the platform delivers IT an (Employee) Digital Experience Score to monitor overall performance, and enables what it calls idea crowdsourcing, which allows IT leaders to engage users in the improvement of their experiences.
©2020 Intellyx LLC. Intellyx advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. At the time of this writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.
