An Intellyx Brain Candy Brief
Blameless is living up to its name by providing a service reliability platform that supports core cultural tenets of DevOps — specifically empathy and blamelessness in response to production failures — that may have gotten overlooked in the rush to ever-faster delivery automation and the hyperscale operation of complex applications.
Laying claim to a “Complete Site Reliability Engineering (SRE) platform” is a tall order. Still, as extended DevOps teams must keep Hybrid IT deployments alive and well amidst a state of constant change and risk, Blameless may be onto something here.
The typical post-mortem ‘what went wrong’ retrospective exercise can easily lead to blaming and finger-pointing, rather than encouraging teams and individuals to discover — and even celebrate — failures as a way to continually improve delivery going forward.
The Blameless platform pulls together data feeds from observability and monitoring tools, and interacts through native interfaces to leading ITSM, issue resolution and collaboration systems of record, so teams can more quickly understand the context of issues, and collaborate on improving the resiliency of a business application or service throughout its productive lifecycle.
©2020, Intellyx LLC. At the time of writing, Blameless is not an Intellyx customer. Want to see more BrainCandy? Subscribe today. If you are a vendor seeking coverage from Intellyx, please contact us at PR@intellyx.com.
