By Jon Axworthy
Every company has their own original recipe, their secret formulas and corporate secrets. In reality they have thousands of them, but rather than being locked away for perpetuity on paper, they are held in the minds and habits of employees, and this can be a significant limiter of growth.
“The existence of this tribal knowledge also poses a significant risk, particularly as the rate of change increases exponentially,” says Charles Araujo, an independent digital analyst and founder of the Institute for Digital Transformation. “As organisations are forced to change course rapidly, these bits of undocumented, yet critical, information become a minefield of known unknowns that can threaten their ability to adapt.”
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