By Jia Jen Low
Leading IT industry analyst and thought leader in tech, Jason Bloomberg, shared with Tech Wire Asia the shortcomings of RPA, particularly the notion of its “brittleness.”
By design, RPA is robust software but that also reflects its fragility in change: “If anything changes, that change can break the automation.”
For example, Bloomberg explained, if a user interface element like a button moves or changes size, the automation might break. Or perhaps the data format changes because someone added a new field.
“In other cases, the business requirement for the process logic changes, requiring a rework of the bot.”
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