Swissquote article by Julie Zaugg
The COVID-19 pandemic further accelerated this trend
The RPA market is currently dominated by UiPath, Blue Prism and California firm Automation Anywhere, according to Jason English, analyst at US company Intellyx. “Microsoft and IBM are also trying to join the market, particularly by adding RPA tools to their existing offers,” he said.
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Furthermore, bots used as RPA tools are still too much of a work-in-progress to be considered a real threat. “They don’t know how to manage variations,” said Intellyx’s Jason English. “All it takes is a change in font or for a new type of form to be submitted, and these bots can no longer function.” They also struggle to extract data from a document filled out by hand or from an oral conversation.
