Intellyx BrainBlog by Jason English, for Krista Software
Of all categories of technology, artificial intelligence (AI) has to be the most elusive to apply for productive work.
No technology vendor wants to leave AI out of their solution offering, so claims of AI could represent anything from an autonomous black-box expert intelligence (if you believe it) to a few algorithms that process choices from clearly defined alternatives (which is really just basic software logic). Neither end of that spectrum is particularly useful today.
Let’s take AI down to its core value proposition. It should be able to take in training data through some form of machine learning, and make decisions so that actions can be taken at an appropriate speed or scale to achieve intended outcomes.
Tribal knowledge gets in the way of AI relevance
AI in practical use today tends to focus on doing one discrete task really well, and really quickly. AIOps helps IT Ops teams filter massive streams of system logs and alerts to find significance. An AI cybersecurity detection routine could spot unusual user behavior on a network in near real-time.
Once we go beyond these specialized forms of AI that have already proven productive within the IT realm, enterprises still struggle with adoption of AI for more multi-functional business use cases.
You could get paranoid and attribute some part of an organization’s resistance to AI to a cultural dislike for our future android overlords, or a concern about replacing workers, and the like.
Given that businesses are constantly required to deliver more productivity with fewer employees, and pivot faster due to competitive forces and a flood of incoming information, we want to look at AI as something that helps us to do our jobs better.
Most organizations, as well as the people within them, would appreciate more assistance from AI, but they never get started. So why can’t we make this happen?
Tribal knowledge seems to trump the potential benefits of further AI adoption every time…
Read the entire killer BrainBlog on the Krista Software site here: https://kristasoft.com/transform-tribal-knowledge-with-intelligent-automation-driven-ai/
