By Esther Ajao
A natural progression
The acquisition is a natural progression for the whole industry, said Jason English, an analyst at Intellyx. The first generation of RPA has played itself out as far as being able to capture manual work processes and repeat human actions, English said.
RPA vendors will move toward deeper automated means of capturing decision processes, he said.
“You’re going to see more large vendors investing in data science on the downstream side,” English said. “On the upstream side, you’re going to see more and more intelligent capture of interactions between systems and people, as well as being able to mine processes from all the existing communication and data they already have.”
SHARE THIS:
