An Intellyx Brain Candy Brief
The incident.io workflow engine drives IT incident management response processes, reducing time spent managing an incident and ensuring follow up actions are tracked to completion.
An organization typically captures and follows an IT incident response playbook, shared as a document that details the response steps and team responsibilities. Tools such as Jira, Snowflake, alerting systems, and so on are used to support the steps in the playbook.
Instead, the incident.io product formalizes an organization’s playbook into a workflow, which eliminates much of the manual activity involved in coordinating an incident response team’s activities during and after an incident.
The incident.io workflow is integrated with Slack (other integrations are in development), and uses Slack integration to tie into an organization’s systems of record. The workflow collects and collates incident data and provides visibility to all responsible teams and individuals within the organization of the status for all response activities.
Copyright © Intellyx LLC. Intellyx is an industry analysis and advisory firm focused on enterprise digital transformation. Covering every angle of enterprise IT from mainframes to artificial intelligence, our broad focus across technologies allows business executives and IT professionals to connect the dots among disruptive trends. As of the time of writing, none of the organizations mentioned in this article is an Intellyx customer. No AI was used to produce this article. To be considered for a Brain Candy article, email us at pr@intellyx.com.
