Article for The New Stack by Darryl Taft
Historically, Aisera’s most important differentiators were its pre-built ontologies and libraries of human intents. These capabilities offered more human-sounding conversations than alternative offerings, as well as more accurate results, said Jason Bloomberg, an analyst at Intellyx. The Intellyx analyst and advisory firm has done some consulting work with Aisera in the past.
“Today, the company has added domain-specific LLMs to the mix, further improving accuracy within its covered domains. Domain-specific LLMs are also smaller than general-purpose ones, thus requiring less infrastructure,” he said. “Its pre-built ontologies also support its dynamic knowledge graph, giving organizations more accurate search.”
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