An Intellyx Brain Blog for Tines by Eric Newcomer
Generative AI is a game-changing technology. Chat bots seem like magic compared to a traditional static web search. You submit questions in natural human language and receive back complete sentences and paragraphs.
But it isn’t always clear what it is really good for, given limitations such as hallucinations and inaccurate answers, and possible bias. It can be challenging to get through the hype and figure out the best applications for gen AI.
Adding an AI conversation to a human workflow seems natural because a human is already checking and confirming the results, and can also confirm the AI responses and proposed actions.
Tines recently added a gen AI product called Workbench, which provides a secure and private interface for security analysts to leverage workflows (and its data sources) to triage incidents, determine remediation actions, and confirm proposed actions.
Workbench seems like a great example of what gen AI is really good for.
