Omnichannel 1.0 is Dead. Long live Omnichannel 2.0

From Toys ‘R’ Us to the Bon-Ton, you don’t have to look very far to see that bricks-and-mortar retail is an industry struggling under the burden […]
A keypunch machine: digitization technology from the last century.

Digitization, Digitalization, And Digital Transformation: Confuse Them At Your Peril

As the hype around digital transformation continues to persist, the terms ‘digitization’ and ‘digitalization’ join the fray, increasing the level of hype while adding confusion. In […]

Totango: Customer Success along the Entire Customer Journey

An Intellyx Brain Candy Brief The term ‘customer success’ (CS) has earned a bad name in today’s enterprises, as early CS efforts focused solely on reducing […]

EASA Software: Modernization of Excel Spreadsheets with Low-Code

An Intellyx Brain Candy Brief Microsoft Excel is a powerful, multifaceted tool that also locks away data and business logic into individual spreadsheet files. In some […]