As enterprises undergo digital transformation, the nature and purpose of their call centers transform as well. For a pre-digital enterprise, call centers are simply cost…
Continuing a tradition from last year’s retrospective, my New Year’s contribution reviews my top articles from the year before, with a look at why these…
By Home Business Wiz Amazon Web Services (AWS) is a division of Amazon best known for serving up a massive online marketplace for just about everything.…
An Intellyx Brain Candy Brief As digital transformation first began to take root, many organizations saw it as all about only two things: marketing and…
By Michael Siemasz Modernizing On-platform We agree with Intellyx President and notable Agile digital transformation analyst Jason Bloomberg that modernization should occur on-platform. A guest post from…
Speculative bubble or no, perhaps the greatest challenge facing Bitcoin, cryptocurrencies in general, and the broader world of blockchain is the fact that all of…
Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’…
In this episode Cory talks to Jason Bloomberg of the Intellyx group. Jason recently wrote an article about Bitcoin called Seven Lies Bitcoin Fans Tell…
Тот же автор (Jason Bloomberg) утверждает, что за годы, прошедшие с момента основания Джоном Захманом нового направления «архитектура предприятия» (ЕА) в статье 1987 года в…
By Andrew Medal Entrepreneurs cannot afford to be held back by apps that don’t serve their business’s and customers’ needs.That’s why they need better support throughout…
