Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency —…
When it comes to big data, analytics and AI, the value does not come from collecting the data, or even from deriving some insight from…
There is a problem with the current roll-your-own building block approach to the Internet of Things (IoT) that is pervasive in the industry. Enterprise leaders…
Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.…
Leadership experts have long held that unhappy employees equal unhappy customers. Therefore, the opposite must be true, right? Business leaders, however, must go beyond that…
We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support…
Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience,…
Since its inception, IBM has bet on the big enterprise. A stalwart of the industrial age, IBM provided much of the technology its industrial counterparts…
How GE Healthcare is dealing with modernization will be instructive as you chart your own modernization path forward. Enterprises are seemingly stuck. They have a…
“BALLISTIC MISSILE THREAT INBOUND TO HAWAII. SEEK IMMEDIATE SHELTER. THIS IS NOT A DRILL.” —Text from the Hawaii Emergency Management Agency on January 13, 2018…
