There’s an old saying about plumbing: you never think about it until there’s a problem with it. Then the plumber is your best friend in…
At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow was its push into customer service management (CSM). Venturing beyond its…
The rise of ‘citizen development’ signals the end of shadow IT. That realization is one important takeaway from QuickBase’s second annual Empower customer conference, and…
Last week, Las Vegas proved to be the center of gravity for the technology industry, as the EMC World and Interop conferences bookended an extended…
In some ways, this week’s massive EMC World conference represented the end of an era, as Dell’s acquisition of EMC Corporation is now a mere…
What do football legend Brett Favre, celebrity chef Rocco DiSpirito, and Shark Tank guest shark Chris Sacca have in common? They were among the 11,382…
For the last few decades, the Wide-Area Network (WAN) market has been nearly moribund. WANs are private networks that connect branch offices of large corporations,…
In the weeks since the revelation of the Panama Papers, the world of the rich and powerful has been reeling. A single cyberattack against Mossack…
In the digital arena, it’s impossible to avoid Dion Hinchcliffe. Perhaps you’ve seen one of his numerous keynotes or joined one of his workshops. Maybe…
Remember Parkinson’s Law? It states that the amount of work you have will expand to fill the available time. In this article, we’ll discuss the…
