Every digital marketer knows how important social media are for supporting the overall customer journey. Which social media channel is the most important, however, may…
What do text processing for call centers, predictive maintenance for field service technicians, and cybersecurity analytics all have in common? The answer: they are all…
Customer experience (CX) is a hot topic in digital circles as well as more traditional marketing conversations today. In spite of such focus, however, most…
In the fifteen years since seventeen software developers met at a Utah resort and hammered out the Manifesto for Agile Software Development, Agile methodologies for…
Disruption is ubiquitous in today’s tumultuous business environment. Sources of disruption surround us, from ever-accelerating technology innovations to industry-shattering, revolutionary business models. Change is constant,…
For retailers and consumer brands in general, Black Friday is not only ground zero for annual profitability, it’s also their digital performance baptism of fire…
The log file analysis marketplace is red hot – but perhaps not for the reasons you might think. A battle between established player Splunk Inc.…
DevOps is an organizational and cultural rethink of how software-driven organizations can become organizations at velocity – agile enough to innovate and fast enough to…
In its nearly forty years of history, CA Technologies has seen its fair share of disruption. Today, of course, disruption is everywhere – and for…
With all the hullaballoo today over enterprise digital transformation, it might seem that the cloud is yesterday’s news. In fact, cloud and digital go hand…
