“Give customers a great experience and they’ll buy more, be more loyal and share their experience with friends.” This is the opening line from PwC’s…
Intellyx BrainBlog for StackState by Jason Bloomberg What changed? That’s the question ops personnel have been asking for decades whenever something goes wrong in the…
Intellyx BrainBlog for Rookout by Jason Bloomberg “Without understandability… coders are working in the dark – and the risks inherent in introducing new bugs into…
By Jason Bloomberg This is a true story. The targeted company wishes to remain anonymous – typical in instances of compromise – so we’ll call…
By Charles Araujo The Business Process Management (BPM) discipline is in the midst of a revival. In my recent analysis, entitled Will BPM Experience a Renaissance…
Modernization has been a perennial line item on every CIO’s budget for decades. What’s new soon becomes old, and to keep up with rapidly changing…
Companies now expect to acquire security tools on a pay-as-you go, OpEx basis, and vendors who didn’t start out as managed service providers are now…
IBM recently announced updates to its Power Systems line of servers. As with most server product announcements, the latest crop of Power Systems from IBM…
We’ve been talking about Service in IT for a long time. More recently, concepts such as Service Design, the Service Experience, and even Human-centered Design…
One of the top priorities industry veteran Ayman Sayed brought to enterprise software vendor BMC Software upon taking the helm in 2019 was to instill…
