As enterprises undergo digital transformation, the nature and purpose of their call centers transform as well. For a pre-digital enterprise, call centers are simply cost…
Ever since the 2000 movie The Perfect Storm told the tale of perseverance in the face of a once-in-a-lifetime coalescence of massive forces, its title…
The hallmark of the cognitive enterprise will be optimized technology stacks that meet the demands of AI workloads – and that must start with hardware.…
Everyone loves to talk about digital transformation in abstract terms. But when the digital-rubber meets the organizational-road, it is in its applications that things become…
Cloud is now a reality in enterprise organizations. While it seems only a short time ago that many organizations were still unsure of the role…
There is an application gold rush taking place within enterprise organizations. Business leaders in every industry recognize that automation is the key to both survival…
As the sensor, device, and infrastructure technologies that underpin the Internet of Things (IoT) mature, enterprises are increasingly incorporating IoT strategies into their digital transformation…
Let’s say you’re a long-time expert on message-oriented middleware – say, an MQSeries (now IBM MQ) pro from back in the day – and someone…
The latest disruption to take the application development world by storm: Low-Code platforms. Low-Code platforms accelerate and simplify the work of professional developers, empowering them…
The primary goal of digital transformation is to improve an enterprise’s focus on its customers. Given the complexity of today’s digital enterprises, however, there are…
