An Intellyx Brain Candy Brief Level AI leverages generative AI for contact center automation, including augmented workflows and real-time intelligence for agents and their managers.…
An Intellyx Brain Candy Brief IntelePeer offers a conversational AI tailored for assisting contact centers with high-volume inbound customer service interactions—calls and chats— that require…
An Intellyx Brain Candy Brief Aisera offers conversational AI and AI assist for applications across employee experience, ops experience, and customer experience. Aisera supports conversational…
An Intellyx Brain Candy Brief The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions. Jacada unifies the…
An Intellyx Brain Candy Update A lot has changed since we last spoke with Cogito a year and a half ago. At the time, Artificial…
As enterprises undergo digital transformation, the nature and purpose of their call centers transform as well. For a pre-digital enterprise, call centers are simply cost…
An Intellyx Brain Candy Brief Calabrio offers customer engagement management and workforce optimization software that helps enterprises bring their call centers in line with their…
