Jacada: Autonomous Customer Service via Automation, Chatbots, and Unified Agent Desktop

An Intellyx Brain Candy Brief The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions. Jacada unifies the customer […]

Cogito: Getting AI Right to Improve the Human-to-Human Experience

An Intellyx Brain Candy Update A lot has changed since we last spoke with Cogito a year and a half ago. At the time, Artificial Intelligence […]

Why SD-WAN Technology is Essential for the Modern Contact Center

As enterprises undergo digital transformation, the nature and purpose of their call centers transform as well. For a pre-digital enterprise, call centers are simply cost centers. […]

Calabrio: Digitally Transforming Contact Centers

An Intellyx Brain Candy Brief Calabrio offers customer engagement management and workforce optimization software that helps enterprises bring their call centers in line with their digital […]