An Intellyx Brain Candy Brief Level AI leverages generative AI for contact center automation, including augmented workflows and real-time intelligence for agents and their managers.…
As enterprises undergo digital transformation, the nature and purpose of their call centers transform as well. For a pre-digital enterprise, call centers are simply cost…
An Intellyx Brain Candy Brief Calabrio offers customer engagement management and workforce optimization software that helps enterprises bring their call centers in line with their…
