An Intellyx Brain Candy Brief Telus Digital, a division of Canadian telecommunications giant Telus, offers a broad range of customer experience management, AI transformation, and…
An Intellyx Brain Candy Update Sophy builds solutions for next-generation customer experience that leverage its agentic AI platform. Sophy’s particular strength is its support for…
Article for SiliconANGLE by Jason Bloomberg When I covered the Telemanagement Forum’s DTW24-Ignite conference last year, the story was about digital disruption. Such disruption was still…
May 28 9:00 PDT/12:00 EDT/5:00 BST/6:00 CEDT The attention economy is unforgiving. Every second counts. We tapped into insights from 37 million consumers and learned…
An Intellyx Brain Candy Update We last covered Infobip in October 2022. At that time, the company offered a communications platform that brought together SMS,…
BrainBlog for Hydrolix by Jason Bloomberg Look beneath the user interface (UI) of any modern web site, mobile app, or streaming service, and you’ll find…
An Intellyx Brain Candy Brief Level AI leverages generative AI for contact center automation, including augmented workflows and real-time intelligence for agents and their managers.…
An Intellyx BrainBlog for Conviva by Jason English Read the full post on the Conviva blog here: https://www.conviva.com/blog/operationalizing-full-census-data-to-optimize-quality-of-experience/ Now that every business is becoming a…
Digital transformation (DX) starts and ends at the contact point of the customer. But the entire DX journey of the business is powered by data.…
I’ll never forget the blank stares. I had just walked out of a meeting with part of the IT executive team and ran into a…
