We’ve been talking about Service in IT for a long time. More recently, concepts such as Service Design, the Service Experience, and even Human-centered Design…
Have we all been buying our own BS? Up until very recently, if you had read any industry publications, the business section of mainstream news…
By Charles Araujo I think it’s about time that we addressed the elephant in the room: predictions are a bit of a parlor trick! The…
White Paper for Kony By Jason Bloomberg This paper highlights the most common challenges of legacy application modernization and how modern low-code application development platforms…
By Yessenia Sembergman Top 50 Global Thought Leaders and Influencers on Customer Experience (December 2019) Here’s the Thinkers360 leaderboard for the top 50 global thought…
As has become our tradition at Intellyx, it’s time for our annual retrospective and predictions. Jason started this tradition with the founding of Intellyx, and…
When you hear the term low-code, what comes to mind? Most enterprise leaders that have begun to explore low-code development platforms, land quickly on a…
An Intellyx BrainCandy Brief The modern customer is now in control. They expect transparency and immediacy and will punish those organizations that cannot deliver on…
An Intellyx BrainCandy Update In a world in which the customer experience is a primary driver of business value — and when that experience is…
In 1986’s Star Trek IV: The Voyage Home, Scotty blithely picks up a mouse from a 1980’s Macintosh and attempts to speak instructions into it,…
