HappySignals: Reinventing Service Management Satisfaction Surveys

An Intellyx Brain Candy Brief You know the drill. Call the service desk, and when you’re done, you get a satisfaction survey. However, there are three […]

Totango: Customer Success along the Entire Customer Journey

An Intellyx Brain Candy Brief The term ‘customer success’ (CS) has earned a bad name in today’s enterprises, as early CS efforts focused solely on reducing […]

Failing at Customer Success? Add Recursion to the Value Chain

Last week, I published an article for Forbes entitled Customer Success? Pull The Other Leg. In the article, I bemoan the fact that customer success initiatives […]