Customer Service Drives Strategic Value in the Digital Era

Customer service has long fallen into one of two categories when it comes to driving strategic value for an organization. In most cases, it is viewed […]

Jason Hope Agrees with Forbes: Empowerment Key to Embracing Internet of Things

In the article dated December 4th and entitled “Key to Internet of Things: Consumer Empowerment,” Forbes contributor Jason Bloomberg indicates the reason consumers are not latching […]

Key To Internet Of Things: Consumer Empowerment

The Internet of Things (IoT) may sound like the next great area of innovation to drive consumer convenience and capability – until the details sink in. […]