Is this ITIL’s last gasp?

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even […]

HDI Los Angeles

Roy Atkinson is HDI’s senior writer/analyst, acting as in-house subject matter expert and chief writer for blogs and articles. He has a deep background customer service […]

ITSM evolution on display at FUSION

The reports of ITSM’s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industry’s premier service management conference. Trends in enterprise […]

EasyVista Emerging as a Digital Workplace Platform

An Intellyx Brain Candy Brief EasyVista, a leading service management platform provider, is emerging as a potentially significant player in the burgeoning digital workplace market sector. […]