Roy Atkinson is HDI’s senior writer/analyst, acting as in-house subject matter expert and chief writer for blogs and articles. He has a deep background customer service and technical support, as well as small-business consulting.

Roy was a model for author Charles Araujo’s CIO Insight series on The Five Traits of the Digital Renaissance Man. He has been named to many “Top” lists, including IT Service Management: Top 100 Influencers and Brands (Onalytica), The 30 Most Influential People in Customer Service (Conversocial), Top 100 Customer Success Influencers (MindTouch), Top 50 Thought Leaders of 2015 (ICMI).

Read the entire article at http://hdila.org/wordpress/?cat=15

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