For an institution as steeped in history as U.S. Bank, building a broad acceptance of change is an ongoing challenge.
A division of U.S. Bancorp, U.S. Bank was formally founded in 1929, although its history actually dates back to 1853. As the fifth largest bank in the United States, it has developed an inertia characteristic of organizations its size and age.
Working to counteract that inertia and bring change to this organization is Dr. Tonya Peterson, Senior Project Portfolio Manager for Enterprise Technology within U.S. Bank’s Securities Services line of business. “Finance is slow to embrace change,” Peterson says. And yet, “it’s an important time within any industry to focus on the value of change and innovation.”
Peterson, in fact, is at the crux of the conundrums facing all such institutions: move slowly or quickly? Resist change or embrace it? And whatever it chooses to do, how does it manage risk and remain compliant?
Peterson lives these challenges every day. “Drastic change is difficult,” she explains. “Whenever you’re talking about customers’ money, you want to take deliberate steps to make improve the product or service. ‘Good enough’ does not make us efficient.”
Read the entire article at http://www.forbes.com/sites/jasonbloomberg/2016/09/27/balancing-agility-and-risk-at-u-s-bank/.
Dr. Tonya Peterson will be speaking on the topic Increase the Acceptance of Change at the Delivery of things World conference, October 13 – 14, 2016 at the Hard Rock Hotel, San Diego.
Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. Image credit: Tonya Peterson.
