As MSPs select their technology partners, it’s critical that they embrace customer advocacy principles powered by intelligent automation
For Managed Service Providers (MSPs), it is a time of both great challenge and opportunity. As the world of enterprise technology shifts increasingly to cloud and other self-service technologies, MSPs must rise above the perceived commoditization of technology to remain relevant and create competitive advantage. At the same time, the increasing complexity of the technology stack makes the job of MSPs that much harder.
The technology partners MSPs select today, therefore, are a critical part of their future success. During the selection process, however, it’s critical that MSPs not overlook a crucial factor: customer advocacy enabled by intelligent automation.
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Copyright © Intellyx LLC. As of the time of writing, Talari Networks is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. Intellyx retains final editorial control of this paper.
