The days where people had no choice but to sit down and surf the Web to interact with organizations they did business with are long gone. Instead, customers – both consumers and business-to-business buyers – have a wide range of technologies at their disposal, and enterprises have a corresponding wealth of technical complexity they must leverage to meet customer needs.
Such diverse digital transformation challenges are both complicated and multifaceted. Customers demand real-time, high-performance interactions, while enterprises struggle under a burden of hybrid, on-premises and cloud environments.
To rise to these challenges, organizations are implementing a comprehensive, Software-Defined abstraction layer that supports heterogeneous, hybrid IT environments, while offering the control and insights organizations require to manage their technology while meeting ever-changing customer demands.
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Cedexis is an Intellyx customer. Intellyx retains final editorial control of this white paper.