By Business Wire

Talari’s survey of installed base customers rates the firm’s support on a number of satisfaction-related dimensions, using a 0-to-100-point scale – whereby 0 represented “strongly disagree” and 100 represented “strongly agree.” NPS calculated ratings are based on responses that can be between -100 and +100; Talari achieved a +91.

For more information about Talari support services and related NPS methodologies, download the Intellyx white paper: Why Customer Advocacy and Intelligent Automation Combined Matter to MSPs.

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