Between the late 90s and early noughties, there was a technology called Cicero that once again tried to save the world through screen scraping, promising more of the same – this time it was about orchestrating old applications to create new customer service flows… Guess what? It didn’t get far.
Now, RPA seems to be the same thing again – the latest in a long line of screen scraping approaches with a 40 year track record of “Meh”, except this time with even more yield-seeking investor dollars chasing the dream. What will be different this time?
Jason’s Bloomberg article lays out the game plan; sure, the robots are scoreless at half-time, but don’t worry, when they come out of the locker room, they will be artificially intelligent ‘cognitive RPA’ robots! Really!
Read the entire article at https://www.virtualclarity.com/what-we-say/2018/robotic-process-automation-will-it-be-different-this-time.
