An Intellyx Brain Candy Brief
According to upstart cognitive platform Jane.ai, we are in the midst of a rush towards the adoption of artificial intelligence (AI) in the enterprise. Moreover, the company believes that those who adopt AI the fastest and most effectively will significantly outperform their competitors. It’s hard to argue with either of these beliefs, but according to the company, it’s how you do it and the AI technology stack you choose to help you that will make all the difference.
The company’s goal is to make an organization’s intelligence — the critical information that creates its competitive advantage and which powers efficiency and productivity — easily accessible. Achieving this simple-sounding goal, however, is difficult, it claims, because that intelligence is spread across three areas: scattered across hundreds or thousands of applications, buried in documents, or captive in the minds of an organization’s employees. The company’s platform sits at the intersection of AI, chatbots, and traditional internets, and aims to close this gap.
The platform presents as a chat-first interface that organizations can embed into the applications that employees, partners, and customers are already using. And, unlike cognitive systems embedded in specific application portfolios, the company’s platform can integrate across an organization’s entire application stack and multiple document repositories to provide a unified way to access data in whatever context is necessary. It also employs two interesting approaches that help solve some traditional chatbot challenges. First, it adopts the security privileges of each user enabling it to provide detailed data beyond generic, publicly available company information, while still ensuring compliance to enterprise security standards. In addition, it uses what it calls a co-pilot console which routes any question it is unable to answer to a human for resolution, returning the eventual answer to the person who first asked the question, and then adding the response to its cognitive model.
Copyright ©2019 Intellyx LLC. Intellyx advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. At the time of this writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.
