An Intellyx Brain Candy Update
We last spoke with Coveo in August 2018. At the recent ServiceNow Knowledge conference, the vendor was focusing its story on its tight ServiceNow integration.
Coveo offers a cognitive search platform that continually improves the relevance of the results it provides. For ServiceNow users, it emphasizes the unification of content across multiple sources to support IT and customer support agents.
Coveo for ServiceNow brings both search and recommendations to agent desktops, ensuring agents have the most relevant content necessary to resolve the current case.
Copyright © Intellyx LLC. Intellyx publishes the Cortex newsletter, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, ServiceNow is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.
