When I lived in Los Angeles, I had a rule: no connecting flights through SFO (San Francisco) during the foggy season — which, let’s face it, was most of the year.
The reason was simple. When there was fog, SFO would routinely delay smaller, shorter flights so they could get their big jumbo jets headed for Europe or Asia off-the-ground first. There was always a very high probability that my flight would be told to hold on the ground in LA, often causing me to miss my connecting flight.
As much as I might have grumbled about it, however, I always appreciated both the complexity involved in safely managing so many flights around the world and how they were able to effectively prioritize everything to make things run as smoothly as possible under any circumstance.
It’s no mean feat — and one that I believe offers vital lessons for IT operations teams as they adapt for a modern era in which IT complexity and criticality are growing simultaneously. Rising as the savior for IT operations leaders is a new breed of so-called AIOps technologies – but is it that simple?
The problem is that too many organizations are taking far too narrow a view of what it means to adopt AIOps — and as a result, may be leaving themselves ill-equipped to deal with their new reality.
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