By Katharine Marais
In our Q&A, the internationally recognized thought leader on disruptive trends, SiliconANGLE and TechBeacon contributor, and founder of digital transformation advisory firm Intellyx, discusses challenges and trends he sees with both RPA and SaaS integration and why he thinks the latter will come out on top.
Read Bloomberg’s whitepaper, titled: “From Fragility to Agility with Business-Driven Automation” here >>
What are the biggest issues that companies are dealing with today regarding application integration and enterprise automation? Do you see common strengths and failures across organizations?
Perhaps the biggest issue is brittleness. Integration doesn’t take place in a context of stability. On the contrary, everything is changing — data formats, APIs, ephemeral microservices, and more. Too many integration and automation solutions simply break when so much is subject to change.
Can you give a specific example of an RPA system breaking down in a way that an Enterprise Automation Platform such as Workato would not?
Workato’s low-code approach empowers people rather than trying to replace them. So if there is a change that the automation can’t deal with, say a ‘breaking’ API change, then it’s simple and straightforward for a human to make the necessary adjustment.
