By Dick Weisinger
Depending on the type of process, RPA can be used to potentially, and sometimes dramatically, be a speed booster. ROI from RPA is generally very good. But problems often happen when elements of the process need to change, which means that the RPA implementation needs to change too. RPA implementations tend to be brittle and change can wreak havoc.
Jason Bloomberg, IT analyst, said that “if anything changes, that change can break the automation. In other cases, the business requirement for the process logic changes, requiring a rework of the bot.”
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